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TOPIC: Activation Extrawach Pro = White page and error.

Activation Extrawach Pro = White page and error. 1 year 6 months ago #764

Hello everyone.

I always used extrawatch smoothly.

But after the latest updates the component is not working.

I'll explain.

I install extrawach, I go in components, to activate it.
I enter the activation code.
Out a blank page that read:

"ExtraWatch Invalid Input Exception - Filter ID: 1 Input: 172.xx.x.xx"

(x used, for privacy ip address)

And the component is not working.

I can not understand what the problem is, anyone can help me?

Thanks for your time.
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Activation Extrawach Pro = White page and error. 1 year 6 months ago #765

Since when are you experiencing that?

What build of extrawatch are you using? 2.3.x - what's the x ?

Did you try the latest one?
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Activation Extrawach Pro = White page and error. 1 year 6 months ago #766

Occurred around the beginning of May, (first it worked fine)


I have tried various versions of the component, until yesterday. But always returns the same error.


(Sorry for my English, I use a translator)
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Activation Extrawach Pro = White page and error. 1 year 6 months ago #767

Just get the latest version from customer download zone or update via joomla / wp updater. The error is not anymore present in lastest version.
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Activation Extrawach Pro = White page and error. 1 year 6 months ago #768

I use joomla.
I always used your component in my internet sites, without having problems.

I have now tried the version (Uploaded: 05/15/2015 09:58)

The problem remains. Always blank page, in the "Current Visitors"
Other pages of the component does not provide information.
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Activation Extrawach Pro = White page and error. 1 year 6 months ago #769

Please open a private support ticket: extrawatch.com/ticket

and we can check the problem for you
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Activation Extrawach Pro = White page and error. 1 year 6 months ago #770

Ok I created the ticket
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Activation Extrawach Pro = White page and error. 1 year 6 months ago #773

We've resolved this issue. IT was caused by using commands from PHP 5.3 where some webs were still running older version: PHP 5.2

Marking this thread as resolved now.
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