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TOPIC: Activation Key issue on new install

Activation Key issue on new install 1 year 4 months ago #777

RE: www.paperjack.com Activation

We just purchased and installed ExtraWatch and I tied the registration to our paperjack.com domain. An activation key was issued, but when I try to use it to complete the installation, the activation key is not accepted and when I check the status of it, it says that it has expired and that I need to renew it. WTF!

I see other people have had this same problem as well. I have submitted a support ticket with access details to the paperjack.com Joomla admin panel, so that support can enter a correct activation code, but needless to say, I am not happy about this!
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Activation Key issue on new install 1 year 4 months ago #778

Hi,
I already reply to your ticket. Expired means that support period is over. Anyway, the key will never expire. You can use the product you bought with that domain forever.

Looks like we need to explain what does "expired" mean. But you are right, it's not that obvious right away.

You mentioned later that you see only an IP address there instead of domain name. I sent you the license key which should match with your IP. Please try it.
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