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TOPIC: backend view problem

backend view problem 1 year 10 months ago #446

Hi
1- The latest version of Extra watch pro does not show properly at back end.(extrawatch-error.jpg)
Joomla 3.3.1
ExtraWatch: 2.3.2221 PRO

2- At front end the User Visit numbers does not change anymore. (extrawatch-error-2.jpg)
www.parsgame.ir
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backend view problem 1 year 10 months ago #448

Hi,
please attach extrawatch-error.jpg, it's not there.
Resolution of both screenshots is bad, please send the screenshots directly to support /at/ codegravity.com

Thanks
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backend view problem 1 year 10 months ago #457

Hi
i have send you screen shots for both of them
my email is : This email address is being protected from spambots. You need JavaScript enabled to view it.

also we have another problem with extrawatch on joomshopping section
this is so strange but when we disable extrawatch from joomshopping page, joomshopping is functional but with extrawatch we have some problem ​as below:

1- when you click on "buy" button sometimes it's not redirect to basket and just refresh page and that product is not added to basket!!!

2- sometimes by clicking "buy" button you are redirecting to basket but in basket there is no​t​ any product!! and just showing an empty basket!!!

​3​- our checkout process is multi level and in some level​s​ when you are clicking "Next" ​instead of ​going to next level, page just refreshed!!!

this problem is so strange for us and for now i have remove extrawatch module from our shop pages but i need to make this work for those section,
Cheers
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backend view problem 1 year 10 months ago #464

Hi
I am still waiting for your answer
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backend view problem 1 year 10 months ago #466

Hi,
I am currently out of office for few days, please create a private support ticket with temp admin access so I can check it right away when I will be back. thank you
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backend view problem 1 year 10 months ago #469

Hi
Ok, i have created a private ticket with this title "backend and frontend strange problem" but i can't find a suitable department so i have choose "i found a bug"
When you want to login into my website and enable extrawatch on problematic pages please before enabling extrawatch email me about this "This email address is being protected from spambots. You need JavaScript enabled to view it."
Thanks,
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