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TOPIC: Can't install PRO

Can't install PRO 1 year 3 months ago #900

Hi there,

After I've played around with the free version, bough the PRO version, but I can't install it. Here is the scenario:

1. install free version
2. bough the PRO
3. un-install free version (however it broke and put the whole website down, but that's another issue)
4. manually deleted /administrator/manifests/packages/ExtraWatch directory
5. Tried to upload and install the PRO, but I got the following error:
"Extension Install: Extension ExtraWatch already exists."

Can you please let me know how I can install it?
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Can't install PRO 1 year 3 months ago #903

hmm, strange.
If you are familiar with phpmyadmin, try to delete the record from jos_extensions which is related to extrawatch.

If it doesn't help, submit a private support ticket and we can check it on your server
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Can't install PRO 1 year 3 months ago #905

I know!! and more strange is, today I've noticed that the extension installed, however I've got that error message.

So, that issue fixed, but now I've received an JavaScript error, which is :
ewMakeNavDivSameHeight();

extrawatch_sendLastClickIdReq();

and I can't see any stats, just hangs on loading...

any advice?

Thanks for your help
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Can't install PRO 1 year 3 months ago #910

Please submit an official private support and then we can check it directly at your end.
And see what we can do.
Thanks
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