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TOPIC: Error installing ExtraWatch-2.3-PRO: problem not s

Error installing ExtraWatch-2.3-PRO: problem not s 2 years 3 weeks ago #138

  • ventluc
  • ventluc's Avatar
Hello!!

I opened this topic:

www.extrawatch.com/forum/error-installing-extrawatch-2-3-pro

that now is closed because marked as "Solved". Anyway this problem hasn't been solved!!! I sent to Extrawatch support team credentials to access my Joomla admin panel but no one contacted me to tell how to solve this problem!!!

Let me know, please!

Thanks,

Luca
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Error installing ExtraWatch-2.3-PRO: problem not s 2 years 3 weeks ago #144

  • ventluc
  • ventluc's Avatar
I tried to install the package right now: the problem is the same! I always obtain the following error messages!! Can someone do anything please? I need to install the component!! (ver. 2.3 pro). Thanks a lot!

JDatabaseMySQLi::query: 1146 - Table 'ventura_joomla.jo25_extrawatch_config' doesn't exist SQL=DELETE FROM jo25_extrawatch_config where name like 'rand'

Torna al Pannello di controllo

Call stack
# Function Location
1 JAdministrator->dispatch() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/administrator/index.php:46
2 JComponentHelper::renderComponent() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/administrator/includes/application.php:153
3 JComponentHelper::executeComponent() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/application/component/helper.php:348
4 require_once() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/application/component/helper.php:380
5 JController->execute() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/administrator/components/com_installer/installer.php:18
6 InstallerControllerInstall->install() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/application/component/controller.php:761
7 InstallerModelInstall->install() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/administrator/components/com_installer/controllers/install.php:29
8 JInstaller->install() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/administrator/components/com_installer/models/install.php:105
9 JInstallerPackage->install() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/installer/installer.php:472
10 JInstaller->install() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/installer/adapters/package.php:180
11 JInstallerComponent->install() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/installer/installer.php:472
12 JInstallerComponent->update() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/installer/adapters/component.php:218
13 com_install() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/installer/adapters/component.php:978
14 extrawatch_initialize_menu() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/administrator/components/com_extrawatch/install.extrawatch.php:221
15 JDatabase->query() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/administrator/components/com_extrawatch/install.extrawatch.php:110
16 JDatabaseMySQLi->execute() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/database/database.php:1279
17 JError::raiseError() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/database/database/mysqli.php:396
18 JError::raise() /hsphere/local/home/ventural/venturaluca.com/jupgrade2/libraries/joomla/error/error.php:251
Last Edit: 2 years 3 weeks ago by ventluc.
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Error installing ExtraWatch-2.3-PRO: problem not s 2 years 3 weeks ago #151

Hi,
I wrote you in that ticket that I have no permissions to install anything:

www.extrawatch.com/component/rsticketspr...g-extrawatch-2-3-pro

Please fix the permissions. Thanks.
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Error installing ExtraWatch-2.3-PRO: problem not s 2 years 3 weeks ago #159

  • ventluc
  • ventluc's Avatar
Try now. I have tried to install Extrawatch component using credentials I sent to you that seem to work perfectly: in fact installation process starts but the same error messages appear! Let me know how to fix this problem. Thanks.
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Error installing ExtraWatch-2.3-PRO: problem not s 2 years 3 weeks ago #174

  • ventluc
  • ventluc's Avatar
Hey!! Can someone help me?? I posted this problem 9 days ago! Let me know….thanks!!
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Error installing ExtraWatch-2.3-PRO: problem not s 2 years 3 weeks ago #175

Hi,
I was posting an answer into:
www.extrawatch.com/component/rsticketspr...g-extrawatch-2-3-pro

That it's installed and works. Please check it.
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Error installing ExtraWatch-2.3-PRO: problem not s 2 years 2 weeks ago #192

  • ventluc
  • ventluc's Avatar
Yes, it works….but I have checked that "Joomla debug" options was already set to "No." Di you set it in this way? I have to point out an important thing to you: why did you publish link of my private ticket? In that ticket I sent to you credentials to access my Joomla admin panel !!! Regards, Luca
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Error installing ExtraWatch-2.3-PRO: problem not s 2 years 2 weeks ago #193

  • ventluc
  • ventluc's Avatar
ps: to install future updates must I uninstall old versions before?
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Error installing ExtraWatch-2.3-PRO: problem not s 2 years 2 weeks ago #196

That link is only visible to your credentials.
Log out and there's nothing which is public.
yes, I had to set it to "no" and wrote you it in the ticket.
Please check if it's OK now. Thanks
The topic has been locked.

Error installing ExtraWatch-2.3-PRO: problem not s 2 years 2 weeks ago #197

ventluc wrote:
ps: to install future updates must I uninstall old versions before?

You don't need to. You can take advantage of joomla update mechanism
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Error installing ExtraWatch-2.3-PRO: problem not s 2 years 2 weeks ago #199

  • ventluc
  • ventluc's Avatar
Yes, I told you that I checked it and it works.
Anyway I suggest you to post the solution on the forum for all users (there might be someone with the same problem), but - obviously- without my private information ;)

Thanks,

Luca
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Error installing ExtraWatch-2.3-PRO: problem not s 2 years 2 weeks ago #209

Sure Luca,
we're not sharing any private information. I'll add this into the FAQ section where there are most frequent questions and answers.
Marking this topic as solved.

Thank you.
The topic has been locked.

Error installing ExtraWatch-2.3-PRO: problem not s 2 years 2 weeks ago #210

In fact,
this WAS already in FAQ:

extrawatch.com/component/rsticketspro/vi...error-related-to-sql

Cheers
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