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TOPIC: ExtraWatch is not collecting information.

ExtraWatch is not collecting information. 1 year 5 months ago #691

Hi all,

I'm incredibly new to all of this so first thing's first, assume I know next to nothing. I'm not sure what information I should provide to help answer my question but here goes:

I have ExtraWatch installed for Joomla (2.5.14) and it appears to be installed properly. The plugin is enabled and the modules are all published. I watched the installation video copying each step. When I go into the ExtraWatch component it appears to be functioning properly but doesn't display any information except for a few visitors listed at the bottom of the Current Visitors tab. It never displays any latest visitors and no active visitors even when I'm on the site from another device. I can't see any heatmaps, graphs, flow information (for the current day or any other day). It literally displays nothing besides those few visitors and even then it doesn't look anything the way it should (according to the screenshots). I thought I might need to leave it for a couple days for it to gather information but it has been four days and no change.

I have the paid version, unfortunately so far this is quite a letdown for something I thought would be a great solution. I hope it's just something I missed so I can get this thing up and running!

If there's any other information you need let me know!

Thanks!
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ExtraWatch is not collecting information. 1 year 5 months ago #692

So I figured out that ExtraWatch was conflicting with sh404SEF. I updated the settings in sh404 and it appears to be displaying properly and collecting information. I still don't see any information under heat maps, clicks, SEO reports but I'll wait 24 hours and check back to see if anything has been generated. Does anyone know how long it usually takes for ExtraWatch to generate this information?
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ExtraWatch is not collecting information. 1 year 5 months ago #699

Hi,
did you resolve this then? If not, if you're using full version, please submit a private support ticket.
Usually it's only a second to check if clicks are being recorded or not. They are being displayed instantly
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ExtraWatch is not collecting information. 1 year 5 months ago #705

Yes, I did get this figured out by submitting a private ticket. Turns out the sh404SEF was still blocking some of the functionality of ExtraWatch; we just hadn't switched it to the correct setting.
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