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TOPIC: Fatal Error after installing extrawatch PRO

Fatal Error after installing extrawatch PRO 2 years 3 months ago #191

I just bought the Extrawatch Pro PRIORITY for my Magento website www.joeysbooks.com. after installation I received this error on my site:

Fatal error: Call to undefined method SimpleXMLElement::__toString() in /home8/fathersd/public_html/joeysbooks/app/code/community/CodeGravity/ExtraWatch/extrawatch/components/com_extrawatch/src/env/magento/class.extrawatch.db.magento.php on line 34

I really need this extrawatch to work, can you help me figure out the problem pls.
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #194

Hi,
please submit a private ticket with temporary admin / FTP access.

It can be related to:
dx3webs.com/front/2011/08/19/magento-fix...libvarienobject-php/
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #195

Or, you don't have to: I found this:

Solution:

The error happens due to outdate SimpleXML library that is not compatible with PHP 5.4. Replace lib/Varien/Simplexml folder with the same folder from the latest Magento installation package.

here:

www.properhost.com/members/knowledgebase...ork-with-PHP-53.html

Our extension has nothing to do with that. It's a bug of Magento
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #198

Thank you for your response,

My version of Magento is post 1.4 and is actually
Ximenia Magento Theme - Version 1.9.0.1

I would give a temp admin, But i cannot log into the back end of my site at all.

I did go ahead and try the solution you offered, but my php files have different code then what the directions say should be on there.

Any other thoughts?
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #200

Well,
1.4 is too old. Please upgrade it to some newer version of Magento
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #201

I posted that my version is after 1.4

My version is Ximenia Magento Theme - Version 1.9.0.1

any thoughts?
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #202

at least Magento 1.8.0 is required. Version 1.4 is totally out-dated
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #203

I Have 1.8.1.0
Last Edit: 2 years 2 months ago by JoeyDilon.
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #204

OK, have you created a private support ticket with temp admin / FTP access? Thx
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #206

Hello,

I cannot get into my admin panel, how else can i give you access?

Thank you so much for your time

Joey
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #207

how can you give me an access then if you can't access your own admin panel? Please contact your system administrators or web hosting company to reset the passwords for you. And then, please create a temp. accounts so that we can access your website and debug the issue.
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #215

matto,

Please understand,

I installed ExtraWatch on my Magento website. Now, after installing extrawatch, my website does not work as seen here www.joeysbooks.com. because of this error, I cannot log into my admin panel.

So, after installing extrawatch:
1. I cannot log into my own admin panel
2. I get an error going to my website www.joeysbooks.com

I spoke with my host tech support, and they said that the error is coming from the extension extrawatch.

thank you
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #216

Sure, but by giving us the *FTP access*, we'd disable the extension

Tech support should be able to create a temporary FTP account which you can share with us
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #217

I have submitted a private support ticket.
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #225

Please switch off any varnish or other caching and tell me when it's done.
I've basically disabled the module but it looks like it's keeping it's last content it had cached
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #229

I have cleared all cache off the site.

Do you need admin access?
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #230

I have submitted a private ticket with admin pass
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #234

should I attempt to reinstall extrawatch?
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #235

Hi,
I will reinstall it for you
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #237

Reinstalled. Works now, but now there is: User *** already has more than 'max_user_connections' active connections"
Please ask your sys admin to increase it. Thanks
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #263

check now pls
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #264

the website is currently being migrated to a VPS, should be done by 4pm pacific standard
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #270

plesee check if everything is a go
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Fatal Error after installing extrawatch PRO 2 years 2 months ago #348

Hi,
from my point of view, everything is OK. If you will face some issue, please submit a private support ticket. Thank you
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