Welcome, Guest
Username: Password: Remember me
here you can submit any topics related ExtraWatch

TOPIC: Heatmap data is limited to Kunena Forum only

Heatmap data is limited to Kunena Forum only 1 year 10 months ago #574

Hi, the heat map functionality is working but is only tracking data for the forum pages that I have on my site. Any of the click throughs simply show the home page of the forum. I've checked that the modules are published in the footer and all other data is collecting ok, it's just the heat map functionality.

Are there specific instructions to install this please? It seems strange that it's only working on one part of the site.

Thanks
The administrator has disabled public write access.

Heatmap data is limited to Kunena Forum only 1 year 10 months ago #575

Hi,
check if agent is published on other pages as well. If yes, check javascript console if there's anything
The administrator has disabled public write access.

Heatmap data is limited to Kunena Forum only 1 year 10 months ago #580

Hi Matto,

I've checked the Agent and it's in the footer and published to all pages - A copy/paste is below.

ExtraWatch Agent Module footer ExtraWatch Agent Module All Public All 184

I've also checked Error Console (in Safari) which covers Javascript and there are no errors. I'm getting data in the other features but Heatmap shows only the forum. I noticed that there had been some updates to ExtraWatch in the last couple of weeks so I've applied the latest just in case.

Thanks
The administrator has disabled public write access.

Heatmap data is limited to Kunena Forum only 1 year 10 months ago #582

Hi,
please open regular private support ticket
The administrator has disabled public write access.
Time to create page: 0.156 seconds
Joomla SEF URLs by Artio
X

Drop us your message