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TOPIC: Just purchased and have a couple of issues.

Just purchased and have a couple of issues. 1 year 4 months ago #755

Hi, I have just purchased your product and installed to my site.

I am experiencing a couple of issue.

My heatmap & click section do not seem to work.

THis is the error I receive: Warning: Division by zero in /home/clcl1626/public_html/wp-content/plugins/extrawatch-pro/components/com_extrawatch/src/html/class.extrawatch.heatmap.html.php on line 179

The heatmap section display no data.

Also I just purchased this yesterday and it under the "My Purchases" section it says my purchases and activation key have expired.

Hope to hear back asap to resolve these issues.
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Just purchased and have a couple of issues. 1 year 4 months ago #756

Hi,
please submit a private support ticket so that we can check it.

Regarding purchases - we're working hard to replace existing subscription system with another one and hopefully these issues will be not present there.

Thank you for your understanding.
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Just purchased and have a couple of issues. 1 year 4 months ago #757

I was going to, but on the page to submit a ticket there is no message box or anything.

www.extrawatch.com/support/submit
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Just purchased and have a couple of issues. 1 year 4 months ago #758

www.extrawatch.com/support/submit

and

www.extrawatch.com/support/ticket

do work now. And I saw your private ticket. Thanks. We're going to check that.
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